Sugam Kumar Kashyap, SEBI Registered Research Analyst, Registration No.: INH000011325
We believe that Investor service is a vital element for sustained business growth and we want to ensure that our clients receive exemplary service across different touch points.
Prompt and efficient service is essential for retaining existing relationships and therefore client satisfaction becomes critical to us. Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.
The Grievance Redressal policy follows the following principles:
Investors will be treated fairly at all times
Complaints raised by Investors will be dealt with courtesy and in a timely manner
Queries and Complaints will be treated efficiently and fairly.
The research analyst and employees work in good faith and without prejudice, towards the interests of the Investors.
Grievance Redressal Mechanism
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation,
clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
- Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Research
Analyst at Grievance Mail ID : firstname.lastname@example.org
- In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI.
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